Help with Mavicade

Email info@mavicade.com for help. Tell us which area below applies and the tenant or organization name you were trying to use. Do not send passwords, API keys, OAuth tokens, invitation links, or other secrets.

Connection help

If Mavicade will not connect in ChatGPT or another supported client, tell us the client, the approximate time of the attempt, and the safe error message shown on screen.

Sign-in problems

If Google sign-in fails or returns to an error page, tell us the email address you intended to use and whether Google showed it as verified. Never send your Google password or verification code.

Invitation or tenant access

If an invitation is expired, already used, or tied to the wrong email or tenant, ask the tenant administrator who invited you to review or reissue access. We can help the administrator identify the correct supported action.

Disconnect or revoke access

You can disconnect Mavicade from the connected client's app or connection settings. A tenant administrator can revoke one user's tenant access or disable the tenant's Mavicade app. Contact us if you cannot reach the appropriate administrator.

AI or MCP usage help

For an unexpected Tool result, authorization denial, budget message, or AI error, send the approximate time, feature name, and safe on-screen message. Do not include confidential prompt content or secrets. Marketplace information can change, so verify material facts before acting.

Privacy questions

Read the Privacy Policy, then email us for access, correction, deletion, retention, or other privacy questions. We may need to verify your identity and tenant relationship before acting on a request.